"It was one thing after another." The Problem Solver called Kari Hernandez, a spokeswoman for MagicJack. "It was just an aggravating process," she said. She gave Comcast the PIN but was told it was rejected by MagicJack. On several occasions, she was asked for a "PIN" on her account. … I've dealt with customer service for many years, and this is the worst I've ever seen." Arquilla said she called Comcast repeatedly and was told each time that MagicJack would not release her old number. "It took (my daughter) forever typing back and forth. "There's no way to talk to a live person," Arquilla said. Worried she would never get the old number back, Arquilla contacted What's Your Problem? She said she is trying to sell a house, but doing so without her old phone number made an already difficult task even more arduous. After several weeks, MagicJack still hadn't given her old phone number back to Comcast nor refunded the $19.99 transfer fee. To get in touch with MagicJack, Arquilla had one of her daughters send messages through the website, then relayed the responses. Arquilla said she tried getting in touch with MagicJack, but because the company does not have a customer service phone number - it only accepts inquiries through a chat service on its Internet site - she found the task cumbersome. MagicJack refunded her $113.03 within days but was not so quick to return her old phone number.
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She packed up the MagicJack Plus equipment and sent it back. She called Comcast and said she wanted to reinstate her service. "Then you need a modem." Realizing she couldn't use the MagicJack Plus, Arquilla set about canceling the service. "They said all you have to do is plug it in. Although the flier said she did not need a computer, it neglected to spell out what she does need: Internet access. The equipment arrived within days, but immediately Arquilla could tell there was a problem. She signed up for the service, paying $113.03 for the MagicJack Plus equipment and one year of service, and an additional $19.99 to transfer her phone number from her old telephone provider, Comcast. The flier proudly announced that "in the next 12 months, MagicJack customers can save over $1 billion." It almost sounded too good to be true. "I took it out because I don't have the time to be sitting before a computer," Arquilla said. Tasked with caring for her elderly parents and keeping tabs on her kids, the Carol Stream resident had recently shut off her Internet access. "Now use with or without a computer." It was the last line that struck a chord with Arquilla. "Never pay a phone bill again," the flier promised.
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Free call waiting, voice mail, three-way calling, international calling and caller ID.For $69.99 upfront and another $29.99 per year, Anna Arquilla and her husband could get: From the description on the flier, MagicJack Plus sounded too good to pass up.
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